30th October 2008 - Farewell Flight of THF to TXL

Passenger Handling and Gate Services

Passenger handlers are the "calling card" of every airport and airline. Thus they have to meet the highest demands under any circumstances. These employees can and need to be trained.

Depending on the tasks we offer you different contents and training durations (module system).

Topic catalogue (examples for modules):

  • Ticketing
  • Check in procedures and systems (e.g. Altea, eRES etc.)
  • travel documents/Visa
  • Boarding procedures, baggage handling
  • Passenger services, UMs, VIPs, handicapped persons, lounge service, info and announcement services
  • Lost and Found
  • Costumer orientation, de-escalation
  • Security
  • General Aviation services


Contact us today to talk about your qualification needs.

Info phone
+49 30 421 27 40

Info e-mail


We possess our own training locations in Berlin, Leipzig and Frankfurt.

An in-house training is also always possible.